Refund Policy

Effective Date: May 11, 2026

1. Service Nature

Printer Support Hub provides technical support and troubleshooting services. Since many services involve immediate consultation, diagnostics, remote assistance, and technical expertise, refund eligibility may vary depending on the service performed.

2. Eligible Refund Cases

Refunds may be considered under circumstances such as:

• Duplicate billing or accidental multiple charges
• Charges made in error by our billing system
• Service not delivered as agreed
• Verified billing disputes approved after review

3. Non-Refundable Services

The following may not qualify for refunds:

• Completed technical consultations
• Remote troubleshooting sessions already provided
• Printer setup assistance successfully completed
• Diagnostic services already performed
• Services interrupted due to customer-side technical limitations

4. Cancellation Policy

Customers may request cancellation before paid service delivery begins. Once active troubleshooting or service work starts, cancellation eligibility may be limited.

5. Refund Review Process

Refund requests are reviewed by our support/billing team based on service history, billing records, and the specific circumstances involved.

6. Processing Time

Approved refunds may take several business days to process depending on the payment provider, bank, or transaction method.

7. Chargebacks

Customers are encouraged to contact us directly before initiating a chargeback, allowing billing concerns to be reviewed and resolved promptly.

8. Dispute Resolution

Billing disputes must include sufficient transaction details for verification and investigation.

9. Policy Changes

Printer Support Hub reserves the right to update or modify this Refund Policy without prior notice.

10. Contact Support

For refund or billing-related questions, please contact our support team through the website contact channels.